Hire some staff? Not sure. But that’s how I feel above!

She gobbled up the sample and now won't touch the food from the box. I keep trying.

Sunday’s sent me a delivery I didn’t want and then would not allow me to return it for a credit.

I was very put off that you basically told me new customers aren’t important by saying existing customers go out first. That’s fine but to me you should’ve just said Covid delays. How your delay email is worded tells me you don’t care about new customers so I’m not interested in buying your product even if my dog liked it.

Received my first order and the food was pretty much like a powder, very minimal chunks of food it was mostly pulverized.

I would like to order monthly based on formula, to see if my dog likes it. You don’t offer it/ and went to other comps pant that is more compliant to customer need. Alan

My dog won’t eat it, very dissappointed.

Bear had bad diarrhea after I hand fed him the food the first night. Looked like he was going to like it but now that he was sick, he will not eat it

I ordered my box on 2/8 and today is 2/23 and it still hasn’t arrived.

I heard so many good things about this dog food but unfortunately even with only 5 tiny pieces daily added to my senior Maltese’s current diet, he began throwing up after only 2 days. So I have to stop. Very unfortunate and disappointing at this point.

I was originally excited to try Sundays after researching their ingredients. However, the excitement very quickly grew to disappointment and frustration with the company’s customer service. My shipment never arrived when the scheduled delivery date was due. And after multiple attempts at customer service, I received the generic auto response. Followed by “we are experiencing heavy delays”. I guess Sundays is a victim of their own success, but I lost trust in being able to fulfill my dog’s food needs on time. I’ve moved on.

You would ask me if I wanted another shipment very extremely too soon after I received a shipment. I said no but you would still send it . Your return policy is really none existent in these cases. I can’t do business with a company without people.

My dog will not eat it. I like the convenience and the fact that it is not hard kibble but my dog does not like it.

ran out of food because the order took nearly two weeks to deliver. Was promised it sooner. switching to another brand

We used Sundays for over a year, and our dog loved it. But when paying nearly $300/month for food, it is absolutely unacceptable for the company to RUN OUT of food and not be able to deliver orders on time. The current ship date for our last order continues to be pushed - and is now estimated to be 14 days late due to a "minor delay at the warehouse." We've had to switch food in the meantime, giving our dog awful diarrhea for the past 6 days. It's frankly unacceptable and there has been zero communication from the company about their supply chain disruptions or a solution for all the dogs who are running our of food. They've essentially forced us to switch off of their food, and we aren't sure we'll be coming back.

I canceled my order as soon as I got an email, but stated that order was already in shipping queue, and if I donated to a shelter they’d give me a 50?% discount. Beware

We placed our order a week ago. It still hasn’t arrived. We daily get texts & emails that our order has arrived when it hasn’t. My dogs are hungry & we’re still waiting. Terrible service. I’m a first time customer & most likely will not be a repeat customer. I understand this is the fault of USPS not Sunday but still USPS is snail 🐌 mail.

If it were more moist. Customer support borders on flippant. No help when I asked.

Customer service was painful and uneducated. Cost is way to much for a large dog. Bags of crumbles, which other air dried are not.. I Did finally get customer service manager to clear up everything and was great... What a mess.

Ruby loved this food. For the first time since I got her over 10 years ago, she’d licked the bowl clean. That being said - my experience with the company was not good. I followed the transition instructions, yet we still had issues with her making messes inside. The recommended serving amount was too small for her, and she constantly begged for more food. Even when I fed her slightly more, this didn’t seem to fill her up. I followed the instructions listed on the bag and online. I didn’t overfeed her, and the subscription service that is supposed to deliver more food so there’s no interruptions - it doesn’t arrive in time. I ordered my subscription over a week early, and I still ran out of food. The delivery is arriving over a week later from the early subscription order. If I hadn’t ordered early, we would’ve had about 2 weeks without Sundays food. When I reached out to customer service, the solution was “go ahead and cook your dog some food while you wait.” The whole point of signing up for this service was to prevent this. Not only does my dog show signs of inflammation like arthritis again after almost a week of abrupt and immediate consumption of processed foods overnight, but her energy is sapped again. Of course, this lead to messes being made in the house because of this transition (again), and I anticipate more will be made as we switch back to the new order arrives later this week. The only thing the customer service rep did to help was cancel my subscription service. It wasn’t explained to me that ordering a la carte is much more expensive than using a subscription. This company claims to care about dogs, yet there was little empathy or help for the customer. I will use other food options for my dog.

Actually gave accurate information on how long the orders last, shipping information, and delivery estimates. Also, the least you can do is respond to your customer service inquiries on a waylaid order you've already charged your customer for.

I think it neeeds to have more smell and flavor

I switched to Sundays for the increased nutritional value supplied by air dried human grade food. Our dog had been on Orijen origional prior to the switch. When fully transitioned to Sundays chicken recipe, she became bloaty, gassy, and had loose stools. I received a return call from a young woman at Sundays and told her I thought it was due to the grain in Sundays; oatmeal and millet. She suggested the Turkey recipe and I am waiting on delivery. In the mean time our dog is back on Orijen and her GI problems have resolved. Hoping this new recipe, which contains millet as the only grain, will be good for her.

Not sure how they can expect me to review a product that I haven’t received yet. Still waiting the month delay for new subscription and irritated that the company sends an email asking for a review.

The delivery is a joke. The shipper you chose decided to send it from L.A. to Texas, then to Las Vegas, then finally to Salt Lake City. This shipper took a week to deliver what usually comes from L. A. in 2 days.

So far I haven’t recd my shipment ordered early December.